FAQ

Frequently Asked Questions

 Our products are 100% pharmaceutical grade products. They are compounded right here in Canada. We have excellent quality and only produce products if the raw compounds are 99% and above, backing this up with HPLC lab results. This is what makes Apo-genix world-class quality. 

We guarantee that our products are of the highest quality though HPLC testing with results provided. Give any of our products a try and the results will speak for themselves without question.

We ship all packages via Canada post xpress shipping with a tracking number provided. All orders are shipped same or next day with delivery usually taking between 2-5 business days. We ship from the West Coast so delivery time is dependent on where you live.

We stress that customers need to ensure the proper address is provided as all returned packages will be returned to a false address given the nature of our products. Should any issue happen with shipping due to customer error we are the ONLY company to offer a replacement at 50% cost to cover our costs and also help the customer out. Should there ever be a problem with delivery due to our mistake we offer a guaranteed replacement with a bonus bottle or two depending on order size. We’ve been shipping hundreds of orders for years and have a 98% order success rate with Canada Post.

Currently we only offer etransfer for payment. By now we’ve all used various sites for these types of products and likely know etransfer is pretty reliable. We like most other companies want your return for business for years, so very little to no chance anyone would risk that revenue in any way.

Any mistakes on orders will be sent an immediate replacement, usually you end up with free bottles on top of your original order since we cannot accept returns.